Privacy Policy

Last modified: October 18, 2016 Your privacy is important to SNRGX CO. as is your trust in SNRGX's services. We want you to know that the information you share with us will be treated with care. This Privacy Statement addresses what personal information we collect and how we handle the personal information shared with us.
Scope of Policy
This Privacy Statement applies to personal information we obtain from and about individuals interacting with our website, products and services. It does not apply to personal information we obtain in our capacity as an employer. Additionally, mobile applications have separate privacy statements, as described in the Mobile Applications section below.
How does SNRGX collect personal information?
Where possible, as you interact with our website or applications, there may be opportunities for you to provide us with your information. This may take place in a number of ways, such as when you interact with us in writing, over the telephone or the internet, ask us to provide a product or service (including if you give us a written order) or as a result of your user journey interaction with the website
Customer enquiry or comment forms
Sales inquiry and competition entry forms
Product and related events
Incentive applications
Surveys where personal information may be collected. If you enter our competitions using your social media platforms (where available), we may collect information about you from your social media profile.
Mobile Applications
We have developed certain mobile applications that you may download to your mobile device. When you download our Application, there may be an opportunity for you to provide us with or for us to obtain information about you.
What kinds of Personal Information do we collect?
The types of information that SNRGX collects about you may include, but are not limited to:
contact information (such as name, address, governorate, email address and telephone / mobile number), demographic information (such as nationality, age range and marital status) non-credit-related marketing profile information (such as when you plan to purchase or lease; the services in which you're interested)
Images such as those that you may submit for your personal use within our applications.
What do we use for information for?
Any of the information we collect from you may be used for a range of purposes relating to the products and services it offers. Those purposes include:
To personalize your experience (your information helps us to better respond to your individual needs) Enhancing experience on our website (We continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (Your information helps us to more efficiently respond to your purchase enquiry requests, customer service requests – such as receiving feedback, dealing with complaints and support needs)
Marketing and Promotional activities
From time to time, we may use personal information to inform our customers, prospective customers and other persons with whom we interact about our products and services, or about special offers, promotions and events that we think may be of interest to you. We may provide this information using any contact number or address provided, including without limitation by post, phone, email and SMS.
If you wish not to receive direct marketing communications. Your consent to receive direct marketing communications in the above ways will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current for an indefinite period of time unless and until you advise us otherwise. You can opt-out of receiving direct marketing at any time (see below).
How can you opt out of receiving direct marketing?
You can let us know at any time if you do not want the personal information we hold about you to be used or disclosed for any of the above purposes, or you do not wish to be contacted in any of the above ways, by contacting us in any of the ways set out at the bottom of this policy. In some circumstances we may need to contact you to obtain additional information, to verify your identity or to clarify your request.
Do we disclose any information to outside parties?
SNRGX does not disclose personal information to organisations outside and its related companies for the purposes of allowing them to direct market their products.
How do we protect your information?
Security of personal information is important to us and we take reasonable precautions to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We use administrative, technical and physical security to protect the personal information we maintain and to help ensure that it is used according to this Privacy Statement. Some of the ways we protect personal information include:
external and internal premises security;
restricting access to personal information only to staff who need it to perform their day to day functions; maintaining technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and Maintaining physical security over paper records. Information Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email us at info@snrgx.com.
Do we use Cookies?
We do use cookies
Third Party Websites / Links
Our website may contain links to websites which are not controlled or owned by SNRGX but are operated or owned by third parties. Those websites should contain their own privacy statements and their owners or operators are responsible for informing about their security and privacy practices. Hence we recommend that you check the privacy statement of other sites you visit before providing any personal information.
Removal or Update of Personal Information
The Users may update their Personal Information or remove their Personal Information from SNRGX databases by contacting us by email on info@snrgx.com
Policy Changes
SNRGX reserves the right to update or change this Policy at any time by posting an updated Date Policy at the Web Site. You are advised to check our website regularly to view our most recent privacy policy.
Additional Information
Any questions regarding this Policy should be directed to info@snrgx.com
Resolving Concerns
If you have any concerns or complaints about the manner in which we have collected or handled your personal information, please let us know by calling to our customer care +965-22209809 or +965-22204515 or by sending email to info@snrgx.com. We will investigate your complaint and respond to you as early as we can.